Frequently asked questions

When will my brownies and bronuts arrive ?

All Soulvegan's vegan bakes are handmade to order. Please allow 2/3 working days (Monday - Thursday for your order to be dispatched, once dispatched we use tracked Royal Mail 1st class signed for ( taking 1-2 days ) which requires a signature, so there will need to be somebody in to receive. This service helps us track and locate items dispatched with a signature. Special Delivery - if you need your delivery to arrive on a specific day (ONLY Tuesday/Wednesday/Thursday/Friday) you must choose special delivery at checkout and pay an additional £4.00, which requires a signature, so there will need to be somebody in to receive. Next Day delivery - order before 11am the day before (ONLY Tuesday/Wednesday/Thursday/Friday) and pay an additional £4.00, which requires a signature, so there will need to be somebody in to receive. We do not deliver on Monday's If you have any further questions regarding deliveries please send your email to emma@soulvegan.co.uk Why don't you post on a weekends ? We post on Mondays, Tuesdays, Wednesdays and Thursday, this is to ensure that your cakes are beautifully fresh and delicious when they arrive with you. Cakes posted on Fridays or over the weekend can end up stuck in sorting offices over Sunday which causes a delay in delivery to you and could impair the quality of the cakes.



How long will my brownies and bronuts stay fresh?

Soulvegan brownies and bronuts are baked fresh to order, and do not contain any added preservatives, so you are encouraged to enjoy them as soon as you receive them. If you can resist devouring them immediately, we suggest that you store in an airtight container at room temperature, best eaten with 5/7 days. Can I freeze my order? Our products can be frozen up to 4 months, however this will affect their quality and freshness.



Recycle Packaging

All cakes and treats are securely boxed, to ensure the safest transit. Soulvegan are an ethically run business, and all packaging is made from recyclable and biodegradable material.



Can i get a refund?

As our sold goods are perishable, Soulvegan do not offer refunds. Once posted items are sent, it is your responsibility to be available for delivery. All our items are sent using Royal Mail 1st Class Signed for, this allows us to track and locate with a signature, if however the items are lost or does not arrive within 7 days, or damaged during their journey, we will replace or refund.You will receive your refund within 3 working days. We reserve the right at anytime to cancel and refund your order.



Do you post celebration cakes ?

No, Soulvegan do not offer a postal service, we do however deliver to the Cheshire area, *additional charge*



When should I order my celebration cake ?

We ask for two weeks notice (depending how busy we are ) and we ask that you email us before booking your cake through our wensite to make sure we have availablity. Our celebration cakes are ONLY for Cheshire delivery only.



Do you cater for those with allergies ?

Soulvegan does not consider itself a 'free-from' bakery. All our products are vegan, and produced in a vegan environment, so there are no animal products or animal-derived ingredients whatsoever. Our facility handles nuts, peanuts, soya and sesame, so we cannot be 100% sure there may be no traces or cross contamination.



Do you cater for those with nut allergies ?

Our products are made without using nuts and just added as a topping when required, however we do not advise a person with any nut allergies to consume our bakes, as nuts are used in The Soulvegan kitchen and there is always a slight chance of nut contamination.



Can I return my purchase ?

As our products are persishable we do not accept returns or exchanges. Please see "refunds" above and if you have a complaint or issue, contact emma@soulvegan.co.uk and we'll be happy to help.



Do you have the nutrional information on your bakes ?

Our Nutritional Information is as follows: What flours do you use? We use Doves Farm which is unbleached and free from GM ingredients. What sweetener do you use? We sweeten our bakes using a mixture of date syrup, coconut blossom sugar and organic agave. You can find this information on each product ingredient list. Are your bakes suitable for someone who is diabetic? Please check before purchasing with the individual that the sweeter is suitable for them. What should I do if my dietary needs are not met on our current product list? Please contact us with any specific requests and if possible we can subsituate to meet your dietry needs. * Additional charge may apply* emma@soulvegan.co.uk Could you make me a cake using dairy and eggs? No, not only does our kitchen not hold any derived animal ingredients, but vegan bakes taste much better.



Can I choose my own brownie or bronut flavours?

This is not available, we ask that you choose from collections one line



Can I cancel my order?

only if you cancel within 24hrs of placing your order.



TERMS AND CONDITIONS

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By using our website (https://www.soulvegan.co.uk/), you agree to the following terms and conditions.

These terms affect your legal rights, responsibilities and liabilities, so please read these terms carefully

and ensure that you understand them. If you do not agree to any of the terms given below, please cease

your use of this website immediately. 

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1. AMENDMENTS TO THESE TERMS AND CONDITIONS

We reserve the right to change or amend these terms and conditions at any time, without notice.

It is the user’s responsibility to read the current terms and conditions thoroughly, as continued site

use constitutes agreement to be bound by said terms and conditions. 
We also reserve the right to withdraw or terminate this website and any of its content at any time

without notice. 

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2. PURCHASES

Under no circumstances do we acknowledge a purchase contract until you have received an order

confirmation and an item dispatch email from us. The order confirmation email verifies that you

have made an offer to purchase goods from our website. If we discover any errors in your order

(incorrect pricing or insufficient stock, for example) then we will notify you ASAP via email. 

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3. PRICING AND PAYMENT

We will never dispatch an order until it has been paid for in full. We reserve the right to cancel

your order and refund the cost in full. Payment will be collected through our chosen payment

provider. 
Purchases made through the Soulvegan Vegan Bakery website are non-transferable.

We reserve the right to change the price of any product(s) at any time, without prior notice. 

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4. COPYRIGHT

All content within this website is the property of Soulvegan Vegan Bakery All rights are reserved.

You are not authorised to use, edit, or duplicate any of this site’s content without permission. 
 

5. GENERAL

When you make a purchase or enquiry through our website, we will ask you to provide us with

a valid email address. By giving us your email address, you certify that this address is unique

and that it may be used as a means of communication with you. You also agree that any email

correspondence constitutes notice in writing, thereby satisfying any relevant legal requirements.

We will not be held responsible for any emails that do not reach your inbox because they went

into your junk/spam folder, so please be sure to check any and all such folders on a regular basis. 

When registering an account with Soulvegan Vegan Bakery or providing personal details during

a purchase, you certify that the details provided are correct and up-to-date. Remember, it is

against the law to provide false details when making a purchase online. 

 

OUR PRIVACY POLICY

Here at Soulvegan Vegan Bakery, we are dedicated to protecting the privacy of our customers.

We endeavour to always be transparent about the data that we collect, so please review this

policy carefully. 

If at any time you wish to see a record of the data we hold on you, feel free to contact us. 
We only collect and hold information in accordance with the Data Protection Act of 1998.

If you make a purchase through our website, we will require you to provide us with the

following details: 

 

  1. Your name

  2. Delivery/billing address(es)

  3. Contact details (e.g. email address, phone number)

  4. Payment details



All information is held securely in accordance with the law. 


 

SOULVEGAN VEGAN BAKERY  -  Any questions please email us>

SOULVEGAN VEGAN BAKERY  -  COOKIES POLICY

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Welcome to our policy on cookies, please read the following information on cookies carefully as your continued use of this website means that you agree with our use of cookies. 

By visiting this website with your browser set to accept cookies we reasonably assume that you want to use our website and the functionality offered through our website; and that you consent to our use of cookies, as described in this policy. If you have visited this website with cookies disabled, then some of the functionality of this website may not work as intended. 

The information below describes how we use cookies and also provides you with the information required to modify your browser settings to control your browsers use of cookies. 

WHAT ARE BROWSER COOKIES?

They are very small text files that are created by a website through a browser on your computer. They are used to help you navigate a website, identify preferences and perform specific functions, for example, you input a room’s dimensions into a text box on a website and the website then automatically calculates the materials required for each product page that you visit on that website. 

Most websites these days’ use cookies to enhance the usability of the site and to make navigating a website easier and more intuitive, so disabling cookies may prevent you from using certain websites, or from using certain functions within a website. 

When you use a browser to load a website that uses cookies, if the browser settings enable the use of cookies, it will allow the website to send a small text file, or cookie, to your computer’s hard drive. When you visit subsequent pages on the website it may use the information inside the cookie to provide certain functionality. When you revisit the website it may again request that cookie to further assist functionality within that website e.g. automatically remember the product you last looked at. 

 

HOW WE USE BROWSER COOKIES

We use cookies on this website for the following purposes: 
 

·      Anonymously tracking page visits, hits, search terms, visitor locations etc. for statistical purposes, which help us to improve our services. We use Google Analytics to provide us with information about use of the website, examples of this statistical information would be how many visitors from United Kingdom we have had, how many visitors used Internet Explorer as a browser, how many pages were visited today, what words visitors search for to find our website etc.

·      Improving security on the website to prevent fraudulent activity and protect your personal information

·      Identifying visitors for login purposes. This ensure that you stay logged in on each page you visit, allows your browser to remember your login credentials, allows us to make recommendations based on your preferences or settings

·      Storing an anonymous reference to your shopping basket

·      Storing an anonymous reference to information you enter into the website e.g. to track popular search terms

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COOKIE CONTROL VIA YOUR BROWSER 

If you want to control the use of cookies via your browser, then we recommend that you use the help menu within the browser of your choice. Obviously there are many browsers available on a variety of devices, so it is difficult to provide you with precise instructions, but if you seek out the help menu and search for ‘cookie’ you should find the appropriate guidance for your browser. 

 

If you need to read our terms and conditions, then check out our Terms & Privacy page.