A message from Soulvegan and Emma regarding COVID-19
Things we are doing
Up-to-date, there has been minimal issues with postal service and ingredients and supplies. All of our deliveries are going ahead as planned so you won't be without your vegan bakes! We are working very closely with our suppliers, delivery drivers and Royal Mail to ensure we meet with the government guidance on hygiene is followed to help minimise risk for ourselves and our customers.
We are recommending to all our customers, that if they need their bakes for a specific day to please choose special delivery at check out (additional fee applies*£7.00)
Happy to hear from you
As always, please feel free to contact us with any questions or queries by emailing us to emma@soulvegan.co.uk
We are stronger together
Finally let us all just press pause for a moment, remember to be kind not only to yourself but also to others.
We are all in this together.
Frequently asked questions
When will my brownies and bronuts arrive ?
How long will my brownies and bronuts stay fresh?
Postage and Packaging
Can i get a refund?
Do you post celebration cakes ?
No, Soulvegan do not offer a postal service, we do however deliver to the Cheshire area, *additional charge*
When should I order my celebration cake ?
We ask for one weeks notice ( depending how busy we are ) and we ask for a 50% deposit on ordering, and the final payment paid on delivery or collection. No cakes will be booked in for baking without receiving deposit.
Do you cater for those with allergies ?
Soulvegan does not consider itself a 'free-from' bakery. All our products are vegan, and produced in a vegan environment, so there are no animal products or animal-derived ingredients whatsoever. Soulvegan has no control over the production of ingredients used within our baking process, though, so guarantees cannot be given for those with specific allergies.
Do you cater for those with nut allergies ?
Can I return my purchase ?
As our products are persishable we do not accept returns or exchanges. Please see "refunds" above and if you have a complaint or issue, contact emma@soulvegan.co.uk and we'll be happy to help.
Do you have the nutrional information on your bakes ?
Our Nutritional Information is as follows:
TERMS AND CONDITIONS
By using our website (https://www.soulvegan.co.uk/), you agree to the following terms and conditions.
These terms affect your legal rights, responsibilities and liabilities, so please read these terms carefully
and ensure that you understand them. If you do not agree to any of the terms given below, please cease
your use of this website immediately.
1. AMENDMENTS TO THESE TERMS AND CONDITIONS
We reserve the right to change or amend these terms and conditions at any time, without notice.
It is the user’s responsibility to read the current terms and conditions thoroughly, as continued site
use constitutes agreement to be bound by said terms and conditions.
We also reserve the right to withdraw or terminate this website and any of its content at any time
without notice.
2. PURCHASES
Under no circumstances do we acknowledge a purchase contract until you have received an order
confirmation and an item dispatch email from us. The order confirmation email verifies that you
have made an offer to purchase goods from our website. If we discover any errors in your order
(incorrect pricing or insufficient stock, for example) then we will notify you ASAP via email.
3. PRICING AND PAYMENT
We will never dispatch an order until it has been paid for in full. We reserve the right to cancel
your order and refund the cost in full. Payment will be collected through our chosen payment
provider.
Purchases made through the Soulvegan Vegan Bakery website are non-transferable.
We reserve the right to change the price of any product(s) at any time, without prior notice.
4. COPYRIGHT
All content within this website is the property of Soulvegan Vegan Bakery All rights are reserved.
You are not authorised to use, edit, or duplicate any of this site’s content without permission.
5. GENERAL
When you make a purchase or enquiry through our website, we will ask you to provide us with
a valid email address. By giving us your email address, you certify that this address is unique
and that it may be used as a means of communication with you. You also agree that any email
correspondence constitutes notice in writing, thereby satisfying any relevant legal requirements.
We will not be held responsible for any emails that do not reach your inbox because they went
into your junk/spam folder, so please be sure to check any and all such folders on a regular basis.
When registering an account with Soulvegan Vegan Bakery or providing personal details during
a purchase, you certify that the details provided are correct and up-to-date. Remember, it is
against the law to provide false details when making a purchase online.
OUR PRIVACY POLICY
Here at Soulvegan Vegan Bakery, we are dedicated to protecting the privacy of our customers.
We endeavour to always be transparent about the data that we collect, so please review this
policy carefully.
If at any time you wish to see a record of the data we hold on you, feel free to contact us.
We only collect and hold information in accordance with the Data Protection Act of 1998.
If you make a purchase through our website, we will require you to provide us with the
following details:
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Your name
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Delivery/billing address(es)
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Contact details (e.g. email address, phone number)
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Payment details
All information is held securely in accordance with the law.
SOULVEGAN VEGAN BAKERY - Any questions please email us>
SOULVEGAN VEGAN BAKERY - COOKIES POLICY
Welcome to our policy on cookies, please read the following information on cookies carefully as your continued use of this website means that you agree with our use of cookies.
By visiting this website with your browser set to accept cookies we reasonably assume that you want to use our website and the functionality offered through our website; and that you consent to our use of cookies, as described in this policy. If you have visited this website with cookies disabled, then some of the functionality of this website may not work as intended.
The information below describes how we use cookies and also provides you with the information required to modify your browser settings to control your browsers use of cookies.
WHAT ARE BROWSER COOKIES?
They are very small text files that are created by a website through a browser on your computer. They are used to help you navigate a website, identify preferences and perform specific functions, for example, you input a room’s dimensions into a text box on a website and the website then automatically calculates the materials required for each product page that you visit on that website.
Most websites these days’ use cookies to enhance the usability of the site and to make navigating a website easier and more intuitive, so disabling cookies may prevent you from using certain websites, or from using certain functions within a website.
When you use a browser to load a website that uses cookies, if the browser settings enable the use of cookies, it will allow the website to send a small text file, or cookie, to your computer’s hard drive. When you visit subsequent pages on the website it may use the information inside the cookie to provide certain functionality. When you revisit the website it may again request that cookie to further assist functionality within that website e.g. automatically remember the product you last looked at.
HOW WE USE BROWSER COOKIES
We use cookies on this website for the following purposes:
· Anonymously tracking page visits, hits, search terms, visitor locations etc. for statistical purposes, which help us to improve our services. We use Google Analytics to provide us with information about use of the website, examples of this statistical information would be how many visitors from United Kingdom we have had, how many visitors used Internet Explorer as a browser, how many pages were visited today, what words visitors search for to find our website etc.
· Improving security on the website to prevent fraudulent activity and protect your personal information
· Identifying visitors for login purposes. This ensure that you stay logged in on each page you visit, allows your browser to remember your login credentials, allows us to make recommendations based on your preferences or settings
· Storing an anonymous reference to your shopping basket
· Storing an anonymous reference to information you enter into the website e.g. to track popular search terms
COOKIE CONTROL VIA YOUR BROWSER
If you want to control the use of cookies via your browser, then we recommend that you use the help menu within the browser of your choice. Obviously there are many browsers available on a variety of devices, so it is difficult to provide you with precise instructions, but if you seek out the help menu and search for ‘cookie’ you should find the appropriate guidance for your browser.
If you need to read our terms and conditions, then check out our Terms & Privacy page.